Skip to main content

Search

Send Mail Action for external users

Answered

Comments

8 comments

  • Matthias Walter

    Hi Felix Müller,

    the send mail action should actually be able to send mails to external users, if they are registered in the O365 users list as my example:

     

    Just tested it with scheduled actions -> Send Mail and the expression [[ContractOwner.Email]] in the "To" field. Where ContractOwner is a people picker field and I've selected my external account. I received an email.

     

    Let me know if it does not work for you, then we can have a short remote session to check it out.

     

    Cheers Matthias

    0
  • Felix Müller

    Hello Matthias Walter,

     

    I tried your suggestion in my tenant but it seems that the evaluation of the people picker field does not return an email address so the scheduled action can not send any mail:

     

    But my guest user is registered as your user:

    0
  • Matthias Walter

    This is strange.. Is it probably because your person field allows multiple values?

    Can you create an item with your external user and check if it is the same for the [[Author.Email]]?

     

    BR Matthias

    0
  • Felix Müller

    the same result:

    0
  • Matthias Walter

    Can you ensure that there is an email set on your external user by checking the following expression:

    [[@User.Email]]

    At least this should return your email.

     

    BR Matthias

    0
  • Felix Müller

    It is empty too:

     

    But I can see the mail address in the tenant

    PS C:\WINDOWS\System32> Get-SPOExternalUser -Pagesize 20

     

    Email       : felix@intraconnect.de
    DisplayName : Felix Müller | IntraConnect GmbH
    UniqueId    : 10033FFFA78DA41F
    AcceptedAs  : felix@intraconnect.de
    WhenCreated : 09.01.2018 10:08:29
    InvitedBy   :

     

    Another external user is not working too but I added a new external user just now and it is working with this user. I am not sure where the problem comes from because all user accounts seems to be the same but I will try to re-add my user and check if it is working afterwards

    0
  • Felix Müller

    After readding the user I was able to get the mail address and so the send mail action is working as intended.

    You can check if your external users a correctly added by checking the email adresse column in the o355 admin console (Users-> external users).

    Thank you!

    0
  • Matthias Walter

    Great, thanks for you answer. Good to hear, that it is working now.

     

    Best regards

    Matthias

    0

Please sign in to leave a comment.