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Sending emails to External Email Addresses - Error when sending emails to addresses outside our tenant

Discussion created by ArdeviaForum on Aug 19, 2016
Latest reply on Aug 19, 2016 by ArdeviaForum

Original Post by Sandy (Imported from Ardevia Forum)

Hi,

 

I am having a problem with one of the actions on my form. When I click on the submit button for my form I need to send an email to a person external to my organisation to get them to accept some terms and conditions.

 

When it comes to execute the send email I get the attached error:

 

Failed to execute action "Email Cardholder" :Bad Request
{"error":{"code":"-2130242040, Microsoft.SharePoint.SPException","message":{"lang":"en-US","value":"The e-mail message cannot be sent. Make sure the e-mail has a valid recipient."}}}

 

I have read that this is a Sharepoint Online issue, but wanted to know if there is a work-around with Ardevia. I did try to send the email from the SP 2013 workflow, but got the same error.

 

Background Information:

 

my email is like 'sandy@abc.com.au'
external email is like 'sandy@xyz.com.au'.

 

Hope you can help.

 

Thanks
Sandy

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