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How to handle an error "Couldn't retrieve license information. Please contact the solution owner."

skybow Support
  • Article Updated
TL;DR: The error "Couldn't retrieve license information. Please contact the solution owner." appears when users lack access to the hidden sbSolutionStudio SharePoint library. The solution owner must grant at least Read permission to affected users on that library via <siteUrl>/sbSolutionStudio.

This article explains how to resolve the error "Couldn't retrieve license information. Please contact the solution owner." which may appear when using a skybow solution or opening a Modern Form.

This error typically occurs when users do not have the necessary permissions to access the hidden sbSolutionStudio library, which is required for license validation at runtime.

Table of Contents

When Does This Error Occur?

Users may encounter the message "Couldn't retrieve license information. Please contact the solution owner." in the following situations:

  • While interacting with a skybow-powered solution at runtime.
  • When opening a list form customized via skybow Solution Studio.

In both cases, the root cause is usually a missing or insufficient permission on the hidden sbSolutionStudio library on the SharePoint site where the solution is hosted.

Resolution: Check sbSolutionStudio Library Permissions

The solution owner must verify that the sbSolutionStudio hidden library grants at least Read permission to the affected users.

  1. Navigate to the sbSolutionStudio hidden library by entering the following URL in your browser: 

    <siteUrl>/sbSolutionStudio 

    Replace <siteUrl> with the actual URL of your SharePoint site (e.g., https://contoso.sharepoint.com/sites/MySite/sbSolutionStudio).
  2. Once the library is open, go to Library Settings → Permissions for this document library.
  3. Check whether the affected users or their groups are listed with at least Read permission.
  4. If permission is missing, click Grant Permissions and assign at minimum the Read permission level to the relevant users or groups.
  5. Ask the affected users to refresh the page or reopen the Modern Form to confirm the error is resolved.

IMPORTANT: The sbSolutionStudio library is a hidden library and will not appear in the standard SharePoint library list. It must be accessed directly via its URL as described above.

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Additional Hints

Why is sbSolutionStudio access required?

The sbSolutionStudio library stores configuration and solution data used by skybow at runtime — including license information. When a user opens a Modern Form or interacts with a skybow solution, the system reads this library to validate the license. If the user does not have at least Read access to this library, the license check fails and the error is displayed.

Where is the sbSolutionStudio library located?

The library exists on the source site where the solution was originally created in Solution Studio. If your solution has been deployed to other sites, make sure to verify permissions on the source site's sbSolutionStudio library.

  • Access it directly via: <siteUrl>/sbSolutionStudio
  • It will not appear in the standard SharePoint site contents unless accessed by URL or via SharePoint Designer.